shipping policy

**Shipping Policy for Donkeys Designs**

Thank you for visiting and shopping at Donkeys Designs. The following are the terms and conditions that constitute our Shipping Policy.

**Shipment Processing Time**

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in the shipment of your order, we will contact you via email or telephone.

**Shipping Rates & Delivery Estimates**

Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery time for each shipping option:

* Standard: 3-5 business days.

Delivery delays can occasionally occur due to factors outside our control, such as weather or carrier issues.

**Shipment Confirmation & Order Tracking**

You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.

**Customs, Duties, and Taxes**

Donkeys Designs is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

**Damages**

Donkeys Designs is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

**Returns Policy**

Our [Return & Refund Policy] provides detailed information about options and procedures for returning your order.